Boating Terms, Policy and Conditions

Terms & Policy

Policy

  • Not recommended for individuals who have bad backs, neck, knees, and hip replacements.
  • No smoking on vessel.
  • No pregnant women.

Terms and Conditions

All bookings are nonrefundable if cancelled less than 24 hours prior to activity date. Parties of 4 and up require 72 hours advance notice to cancel; 48 hours for parties of 1-2. Service fee of $10.00 per person will be charged to your credit card to cancel a reservation before 24hrs of the tour.  All activities are at your own risk. No liability, expressed or implied, rests with Kaulana Pali Kai LLC or it’s subsidiaries or officers. For your safety, Snorkeling, and all cruises, in part or whole, are weather permitting.

Captain may use his diescretion in choosing alternate sites (without giving prior notice). Photos of passengers may be used on our website or in promotion materials. Due to the nature of these open ocean excursions, we cannot take pregnant women, those with serious health concerns, a history of spinal injury, or children under the age of 4 on the tours.

Please give us a call at (808) 346-6853 when you arrive on Kauai to reconfirm your cruise.

  • Credit card information is requested to hold and guarantee your reservation.
  • Cancellation Policy: Tours canceled 24 hours prior to the event are nonfundable.
  • Parties of 4 or more require a 50% deposit (nonrefundable within 48 hours of tour.)
  • No shows charged 100%.
  • If Kaulana Pali Kai cancels due to weather or unforeseen circumstances, no charges will be made.
  • If you have any further questions, contact us at (808) 346-6853

Supporting Member and Contribution

We are Proud Members and Stewards of the Community. Please join us in the efforts of preservation and education of Kaua’is island children. Our family crew conveys an urgent message of marine protection,  reconnecting our children of Kauaʻi with cultural heritage and raising awareness about contemporary threats to the ocean. Life out side traditional schools are learning tools, for big kids too…we just call it a vacation.

American Red Cross – Kauai – Disaster Preparation. 

Contributors M. Shintani and D. Kanahele 

 Aquaculturehub – Learn. Share. Educate. We are all about aquaculture to preserve and conserve marine life

  Aerosol Art Association™ © Kauaʻi Boy brother and family brings awareness with eco-friendly creativities International

Backyard Operating Systems™ 

Blue Planet Foundation – Energy, efficiency, conservation, preservation and sustainability

Hawaiian Community Foundation 

Hawaii Tourism™ 

Hostel International – There is no Hostel International on Kauai. We are members, so we support the hui (group.)

 Kanu Hawaii  – (To Plant ; Farmers Hawaii) Eat Local. Eat Healthy. Find local el natural restaurants, recipes, markets and farms.

 Kohola Leo – ( Whale Voice ) Be a voice for the whales. Our goal is to ensure their protection along with   the Ocean world in which they live and love.

 Napali Coast ‘Ohana – We help care for the coast we enjoy the most

Na Kalai Wa’a o Kauai – Crew members help build canoes

Nawiliwili Yacht Club 

 Nikon™ Photography – Nikon School of Photography Capture the spirit of Aloha

Pacific Voyaging Society

PADI™ Diving Society Kauai

Partners In Development Foundation

 Perfect Day Surf Camp – We collaborate awareness, community and ocean events for families

 Protect Kahoʻolawe ‘Ohana – Our crew gives a hand to other islands

Polynesian Voyaging Society

  Waimea Alumni

Samʻs Hawaiʻian Catering– Keep it simple. Keep it .Kauai Keep it. Healthy.

Single Parent Travel

 Surfrider Foundation –Kauai Chapter

TEMANA-Hawaiʻian Water Movement™ est 1992

AMBER MALIAH- Chicks Who Rip™ est 1994

   University of Hawaii and Kauaʻi Community College – Research and Education on Kauaʻi

 UH ATOLL™ & COEXIST™ Aquaculture Training

NCL – The Norwiegn Cruise Liner at Kauai

What if I am on the Norwegian Cruise Line (NCL)?

THIS RECOMMENDATION IS FOR BOTH CREW & VISITORS

We recommend the 1PM tour on Thursday. We will have all Thursday afternoon available as long as weather permits. In your submissions or questions please inform us that you are on the NCL. We would like to confirm you before your arrival to Kauai. You will not be confirmed until you have spoken with a staff member. All Thursday afternoon tours are 5 hours and leave at 1PM.

You can either take a taxi around for $100 or rent a car for $25 ($300 safety deposit).

*If you are staying within the Nawiliwili /Lihue area we recommend the Kauai Bus Shuttle. Spend time around that area on Friday because it is 30-45 minute drive and and an hour on the Kauai Bus to get to West Kauai. ~Recommendations by our family NCL crew member.

PALIKAI Facts

THE FACTS OF THE KAULANA PALIKAI TOUR

When does Summer Tour Start?

KAUWELA – The Endless Subtle Summer Tour (May- Sept). Even on cool breezy days you may burn. Itʻs mostly sunny year round. You will want to pack towels, coverage, sunglasses and sunscreen. Thank goodness, We have and ocean and shade!!!

When is Whale Watching Season?

HO’OILO – Winter Season (Oct-April)

HO’OILO A KOHOLA -WINTER and the WHALES come together and bring groups of researchers, observers and lots of wind and rain. Please be advised that these days are weather permitted for your safety. However, we do go out if there is slight wind and rain…because itʻs winter. We would like for you to enjoy whale watching.

Whats the minimum age to ride on the boat?

Kids age 4 and up can ride on the boat.

Can you smoke on the Boat?

No smoking at anytime on board.

If I have a bad back, or neck can I ride the boat?

No bad backs or necks on the tour. The ocean dose get rough at times and would not be recommended for people who have back or neck problems.

If I am taking any kind of medication should I bring it with me on the tour.

Yes, bring any kind of medication you are taking on to the tour. We are going down the Napali Coast which is very remote.

In the event of cancellation due to poor weather, how likely is itthat we would be able to reschedule?

Reschedules are commonly available, you can pencil-in a trip at the last minute if there is an opening.  We recommend for you to schedule the Kaulana Pali Kai Tour a little earlier in your trip to increase the chances of making the journey.

Cancelation Policy?

Cancellation must be done 24 hours before the Kaulana Pali Kai Tour with $10 booking fee per person (The $10 fee is not applicable for “bad weather cancellation”). Parties 3 or more have 72 hours to proceed cancellation.

What is your refund policy regarding the deposit?

No deposit will be taken. Only the credit card info will be held and charged 24 hours before the tour. You have 72 to 48 hours to cancel for tour price refund.You will need you to call# (808)-346-6853 to confirm the tour.

What is your cancellation policy in the event of bad weather?

In the event of of poor weather you may reschedule for another available tour within your kauai vacation, or get a full refund.

When it is time for tour departure, will I have trouble finding the boat?

Directions to the harbor and within the harbor are quite simple. You will likely be coming in from the East of Kekaha, and as you approach town you will see a sign for “Kikiaola Small Boat Harbor” on your left. Turn left into the harbor and go to the end of the road. Parking is available and boat launch is on your left. [Directions from the area of your departing destination will be in the confirmation email sent. Just incase you go site seeing or shopping before your tour, the directions and time length from North to West will be provided. There is no freeway so time length is estimated accordingly. Please arrive 10 minutes before check-in time.

Do you have translators for different languages?

We are proud to say that the Captains do understand and converse in different languages. Some of the crew members also converse in Polynesian languages and  English. *Our trainees do know the ocean and island referenced vocabulary in Hawaiian, various polynesian, Japaneses, Greek, Spanish, and French.

*Much Mahalos, Thanks to Malia’s Perfect Day Surf Camp Crew, Robbie French and The French Association of California

How long is each tour?

All tours are 5 hours.

What is the difference between the morning and afternoon Napali tour?

The morning and afternoon tour are the same, the only difference is that the morning tour is a little less windy, and afternoons are warmer. For photos, the afternoons provide great natural light for you vivid colored cliff shots. Both provide lunch and snorkeling. Please do not believe the myth that the afternoons are gusting winds or very hot. The myth that Islands Sweet Subtle Summer Season Tours (June- Sept) are like Whale Watching Winter Season Tours (Oct-Apri) are untrue. The afternoons in the Sweet Subtle Summer  is silmilar to their mornings with light to medium winds. Kaulana Pali Kai has a roof for shade covering. The hardtop roof has dual functionaliity for shade and play. The Whale Watching Winter  Season morning and afternoons may be a bit windy and we will welcome you on tour if the weather permits and under ocean advisory.[ See gallery photos submitted by guests. Thanks, to everyone who have submitted your wonderful adventure and shared photos with each other.]

What is the difference between a whale watching tour and the full 4 hour Napali Coast Tour?

A whale watching tour is seasonal. The waters of the Napali Coast house migrating humpback whales from the months of December to April. During one of these tours we’ll be out on the waters for 2.5 hours for the primary goal of finding and observing this magnificent creatures. If you happen to book a full tour during Kauai’s whale watching season, you’ll likely have the fortune of seeing a family of humpback whales during your passage to the various activities of a Napali Coast tour. One of the great benefits of these catamaran tours (especially if you and your family book a private tour) is that we can customize the tour based on the passenger’s interests. If the passengers want to spend a little extra time around the whales, that is exactly what you will get.

What if there is unavailable seats on Kaulana Pali Kai (Walkaround)? Do you have other options for availability? Can you refer us?

Don’t worry!! We don’t want you to fly all the waaaay out here, without seeing all sides of the island…because this experience is totally different than seeing it through helicopters. We provide rescheduling. We can provide you to the best reference possible, and also help make arrangements for your tours. Our reference is based on safety, comfort, hospitality…and of course, availability. Pilakai holds 8 ppl: Limits to 1- 6 passangers.We also would suggest Makana, that holds 19 people, but is limited to 10-12 passengers.  In our appreciation (“mahalos much”) for your feedback and questions so that we can provide you space for better enjoyment.  E oluolu e, (Please) use the contact form to inquire.

Will I get sea sick on the tour? 

If you have been on a boat and have got sea sick before, it’s a good idea to take a motion sickness pill at least 1 hour before the boat ride. If this is your first time on a boat, you may get motion sickness if the seas are rough. We can give you directions and info on where to get them for cheap or convience. We also have other tricks to avoid motion sickness that is not in pill form, but in physical awareness and food form.

PILA KAI – The Boat

The Boat, named “Pila Kai”, refers to The Beautiful Ocean Tool.”

Our goal is to provide personalized service to individuals or small groups and to have fun while doing it. (Our boat takes a maximum of 6 passengers, and we’ll go with as few as two for private charter, if booked in advance) We run our charter with a private and personalized guide and boat operator. If you are looking for relaxation and some adventure, then you’ve  come to the right spot.

The Boat has plenty of shade and room for everyone.  We’re camera friendly, the crew is always looking for neat local critters to show you to creating a memorable experience for you and your family/group. Our crew is knowledgable about the boat as well as the Hawaiian history and marine life.

Our Bayliner Trophy -Walkaround “PILA KAI” is the ultimate off-shore fishing boat and delivers outstanding multi-functional enjoyment! Loaded with compartments for rods, reels, and tackle, she has a huge cockpit and full walk around deck. It is powered by Mercury 150 Outboards, with stainless prop, power trim and tilt. It starts easy and cruises at about 30 knots. There is plenty of head room from the hardtop roof.

Downstairs cabin is surprisingly roomy with a comfortable V berth for two. Accommodation for three in the large galley , with shaded cabin and  cushioned seats, toilet, freshwater shower and easy access for snorkeling.The cabin is large for a boat this size with plenty of headroom. It can sleep 4 and has cushions with storage under each side. A fold-down table, storage shelf in bow and a filler cushion to complete the V berth are in the cabin.

Ample seating sits twelve, but we prefer to sit six people very comfortably. The ever so spacious boat can meet the needs and comfort for your wife and kids, in addition to the rails and cushion seating up front with the dolphins. Kids and adults love to ride on the open bow.

  • Established her tours in 1999, grown with 3 generations of our family’s captains.
  • She carries all the USCG required safety materials, as well as vhf radio.
  • USGG Certified for 6 passengers and 2 Crew
  • SS Diamond Groove Non-Skid
  • Safety ABYC/NMMA Certified Companion Hand Rails and Row Rails
  • Primary Use: Na Pali Coast Site Seeing & Whale Watching
  • Alternate Use: Private Charters, Scuba Diving, Conservation & Preservation & Deep Sea Fishing

Additional Features: Compass, Snorkeling Equipment and a Selection of Floatation Devices, Dry Storage, Cushioned Deck Seating, and Multiple Cooler Space.