When does Summer Tour Start?

KAUWELA – The Endless Subtle Summer Tour (May- Sept). Even on cool breezy days you may burn. Itʻs mostly sunny year round. You will want to pack towels, coverage, sunglasses and sunscreen. Thank goodness, We have and ocean and shade!!!

When is Whale Watching Season?

HO’OILO – Winter Season (Oct-April)

HO’OILO A KOHOLA -WINTER and the WHALES come together and bring groups of researchers, observers and lots of wind and rain. Please be advised that these days are weather permitted for your safety. However, we do go out if there is slight wind and rain…because itʻs winter. We would like for you to enjoy whale watching.

Whats the minimum age to ride on the boat?

Kids age 4 and up can ride on the boat.

Can you smoke on the Boat?

No smoking at anytime on board.

If I have a bad back, or neck can I ride the boat?

No bad backs or necks on the tour. The ocean dose get rough at times and would not be recommended for people who have back or neck problems.

If I am taking any kind of medication should I bring it with me on the tour.

Yes, bring any kind of medication you are taking on to the tour. We are going down the Napali Coast which is very remote.

In the event of cancellation due to poor weather, how likely is itthat we would be able to reschedule?

Reschedules are commonly available, you can pencil-in a trip at the last minute if there is an opening.  We recommend for you to schedule the Kaulana Pali Kai Tour a little earlier in your trip to increase the chances of making the journey.

Cancelation Policy?

Cancellation must be done 24 hours before the Kaulana Pali Kai Tour with $10 booking fee per person (The $10 fee is not applicable for “bad weather cancellation”). Parties 3 or more have 72 hours to proceed cancellation.

What is your refund policy regarding the deposit?

No deposit will be taken. Only the credit card info will be held and charged 24 hours before the tour. You have 72 to 48 hours to cancel for tour price refund.You will need you to call# (808)-346-6853 to confirm the tour.

What is your cancellation policy in the event of bad weather?

In the event of of poor weather you may reschedule for another available tour within your kauai vacation, or get a full refund.

When it is time for tour departure, will I have trouble finding the boat?

Directions to the harbor and within the harbor are quite simple. You will likely be coming in from the East of Kekaha, and as you approach town you will see a sign for “Kikiaola Small Boat Harbor” on your left. Turn left into the harbor and go to the end of the road. Parking is available and boat launch is on your left. [Directions from the area of your departing destination will be in the confirmation email sent. Just incase you go site seeing or shopping before your tour, the directions and time length from North to West will be provided. There is no freeway so time length is estimated accordingly. Please arrive 10 minutes before check-in time.

Do you have translators for different languages?

We are proud to say that the Captains do understand and converse in different languages. Some of the crew members also converse in Polynesian languages and  English. *Our trainees do know the ocean and island referenced vocabulary in Hawaiian, various polynesian, Japaneses, Greek, Spanish, and French.

*Much Mahalos, Thanks to Malia’s Perfect Day Surf Camp Crew, Robbie French and The French Association of California

How long is each tour?

All tours are 5 hours.

What is the difference between the morning and afternoon Napali tour?

The morning and afternoon tour are the same, the only difference is that the morning tour is a little less windy, and afternoons are warmer. For photos, the afternoons provide great natural light for you vivid colored cliff shots. Both provide lunch and snorkeling. Please do not believe the myth that the afternoons are gusting winds or very hot. The myth that Islands Sweet Subtle Summer Season Tours (June- Sept) are like Whale Watching Winter Season Tours (Oct-Apri) are untrue. The afternoons in the Sweet Subtle Summer  is silmilar to their mornings with light to medium winds. Kaulana Pali Kai has a roof for shade covering. The hardtop roof has dual functionaliity for shade and play. The Whale Watching Winter  Season morning and afternoons may be a bit windy and we will welcome you on tour if the weather permits and under ocean advisory.[ See gallery photos submitted by guests. Thanks, to everyone who have submitted your wonderful adventure and shared photos with each other.]

What is the difference between a whale watching tour and the full 4 hour Napali Coast Tour?

A whale watching tour is seasonal. The waters of the Napali Coast house migrating humpback whales from the months of December to April. During one of these tours we’ll be out on the waters for 2.5 hours for the primary goal of finding and observing this magnificent creatures. If you happen to book a full tour during Kauai’s whale watching season, you’ll likely have the fortune of seeing a family of humpback whales during your passage to the various activities of a Napali Coast tour. One of the great benefits of these catamaran tours (especially if you and your family book a private tour) is that we can customize the tour based on the passenger’s interests. If the passengers want to spend a little extra time around the whales, that is exactly what you will get.

What if there is unavailable seats on Kaulana Pali Kai (Walkaround)? Do you have other options for availability? Can you refer us?

Don’t worry!! We don’t want you to fly all the waaaay out here, without seeing all sides of the island…because this experience is totally different than seeing it through helicopters. We provide rescheduling. We can provide you to the best reference possible, and also help make arrangements for your tours. Our reference is based on safety, comfort, hospitality…and of course, availability. Pilakai holds 8 ppl: Limits to 1- 6 passangers.We also would suggest Makana, that holds 19 people, but is limited to 10-12 passengers.  In our appreciation (“mahalos much”) for your feedback and questions so that we can provide you space for better enjoyment.  E oluolu e, (Please) use the contact form to inquire.

Will I get sea sick on the tour? 

If you have been on a boat and have got sea sick before, it’s a good idea to take a motion sickness pill at least 1 hour before the boat ride. If this is your first time on a boat, you may get motion sickness if the seas are rough. We can give you directions and info on where to get them for cheap or convience. We also have other tricks to avoid motion sickness that is not in pill form, but in physical awareness and food form.


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